Refund Policy

1. Returns & Exchanges

We only accept returns or exchanges under the following circumstances:

• You received a damaged or defective item
• You received the wrong product
• Your order is incomplete or missing items

To be eligible for a return or exchange:

• You must contact us within 48 hours of receiving your order
• The item must remain unused, unopened, and in its original packaging
• Proof of purchase (order number or receipt) is required
• Photos/videos of the issue must be provided for verification

2. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, we do not accept returns or refunds for:

• Opened or used skincare products
• Change of mind
• Allergic reactions or skin sensitivity
• Products purchased during promotional or clearance sales
• Gift cards or vouchers

We strongly recommend performing a patch test before using any skincare product.

3. Damaged or Incorrect Orders

If your package arrives damaged or you received the wrong item:

1. Contact our customer support team immediately
2. Provide clear photos of:
   
   • The item received
   • The packaging
   • The shipping label
3. Once verified, we will arrange:
   
   • A replacement item, or
   • Store credit/refund (where applicable)

Approved replacements will typically be processed within 7 business days.

4. Refund Process

If a refund is approved:

• Refunds will be issued to the original payment method
• Processing time may take 7–14 business days depending on your bank or payment provider
• Original shipping fees are non-refundable unless the error was caused by us

5. Order Cancellations

Orders may only be cancelled before shipment confirmation is issued. Once an order has been processed or shipped, cancellations are no longer permitted.

6. Contact Us

For refund, return, or exchange requests, please contact us